Frequently Asked Questions

Sherpa is an AI-powered sales and communications platform built by Icecap AI. It works on your website to actively engage visitors, recommend products, handle objections, and close sales — 24 hours a day, 7 days a week.

Traditional chatbots just answer questions. Sherpa is a full AI sales engine that proactively initiates conversations, recommends products based on browsing behavior, applies promotions, handles negotiations, and adapts its tone to match your brand. It sells, not just supports.

Sherpa is designed for small and medium business owners — especially in e-commerce, lead generation, and the public sector. You don't need any technical expertise. If you can use a web browser, you can set up and manage Sherpa.

Yes! Every plan includes a 14-day free trial with full access to all features. No credit card required.

Sherpa starts at $49/month for the Starter plan. Our Professional plan is $149/month, and Enterprise pricing is custom. All plans offer a 20% discount when billed annually. Visit our pricing page for full details.

Yes. You can upgrade, downgrade, or cancel at any time from your account dashboard. There are no long-term contracts or cancellation fees. Downgrades take effect at your next billing cycle.

Yes. We offer a 30-day money-back guarantee on all paid plans. If Sherpa isn't the right fit for your business, contact us and we'll process a full refund — no questions asked.

Most businesses are up and running in under 5 minutes. You paste a single line of code into your website, or use our no-code installer for platforms like Shopify and WordPress.

Sherpa works with any website. We have dedicated integrations for Shopify, WordPress, WooCommerce, and other popular platforms. It also connects with CRMs like HubSpot and email tools like Mailchimp.

No. Sherpa is built for business owners, not developers. The entire setup and customization process happens through our visual client portal — no coding required.

Demand signals are structured insights that Sherpa captures from every conversation. They reveal what customers compare, what they hesitate over, what they reject, and why. This data helps you refine your products, pricing, and positioning.

Yes. You can configure promotion rules and discount thresholds in your portal. Sherpa will apply them intelligently based on visitor behavior, cart value, and your business rules.

Sherpa can communicate in multiple languages and will automatically detect and respond in the visitor's preferred language. Language support varies by plan.

Absolutely. You control the brand voice, tone, and behavior rules through the client portal. You can set goals, define product information, and create conversation guidelines that shape every interaction.